Table 4 Effect of nurse background on proportion of calls sent to self care (211 nurses taking 231,112 calls)

Length of nursing experience

0.60

   < 10 years

1

   10–19 years

1.04 (0.95, 1.14)

   20+ years

1.14 (1.04, 1.25)

Main type of experience

0.025

   Hospital

1

   Community

0.90 (0.86, 0.95)

   Mixed/other

0.96 (0.92, 1.01)

Months worked in NHS 24

0.20

   0–11

1

   12–23

1.04 (0.95, 1.14)

   24+

1.08 (0.99, 1.19)