Table 3 Selection process
From: Selecting information technology for physicians' practices: a cross-sectional study
Who selects (Q1)? And Who customizes (Q5)? At least 1 of the following | Selection Frequency (n = 399) | Customization Frequency (n = 399) |
|---|---|---|
Administrators: office manager, financial manager, or medical director | 68% | 63% |
Clinical staff members: a physician, physician's assistant, nurse practitioner, nurse or medical technicians | 62% | 33% |
Computer consultant from outside the practice | 48% | 39% |
Office staff members: billing clerk, scheduler, receptionist, or secretary | 42% | 42% |
Representative from: health system, insurance company or patients | 18% | 18% |
Computer specialist within the practice | 17% | 13% |
What selection steps are used (Q2)? | Frequency (n = 399) | |
Performed cost comparisons | 85% | |
Viewed software demonstration | 81% | |
Issued a RFP (Request For Proposal) or RFI | 79% | |
Compared software options with the best in the field | 78% | |
Conducted prior user interviews | 76% | |
Performed a needs assessment | 75% | |
Developed selection criteria | 73% | |
Reviewed your long term business plan | 60% | |
Made a site visit | 47% | |
Developed a decision analysis | 35% | |
Formed a selection committee | 21% | |
What factors influence the purchase (Q3)? Influenzing Statements | Frequency (n = 399) Rated "high or very high importance" | |
The software appeared easy to use. | 80% | |
Software appeared to improve one or more of the business processes in the practice process. | 79% | |
The software provided the most value for cost. | 73% | |
The software would help the practice perform processes needed to reach our long term business strategy. | 66% | |
The vendor had many sites and was responsive to our needs during the selection process. | 55% | |
There were strong testimonies from prior users. | 47% | |
The software was already in use by other sites affiliated with this practice. | 41% | |
Software was compatible with existing practice systems in the practice. | 36% | |